1. Overview
This Refund Policy applies to paid products and subscriptions offered by Premium QR Codes.
Our paid Services may include premium QR-code features, dynamic QR codes, short links, hosted content, digital business tools, analytics, storage, and other premium functionality.
Where your purchase is processed by Paddle, Paddle acts as the Merchant of Record for that transaction and handles payment processing, applicable taxes, billing-related customer service, and eligible refunds.
2. 30-Day Money-Back Guarantee
Premium QR Codes offers a 30-day money-back guarantee on the initial purchase of an eligible paid subscription.
If you are not satisfied with your initial eligible paid subscription, you may request a refund within 30 days of the original purchase date.
This guarantee does not limit any greater cancellation, withdrawal, refund, warranty, or other consumer rights provided by mandatory applicable law.
3. Subscription Cancellations
You may cancel a recurring subscription to prevent future renewal charges.
Unless otherwise required by law or expressly stated in the applicable offer, cancellation normally takes effect at the end of the current paid billing period. You may continue to use the applicable paid features until that period ends.
4. Subscription Renewals
Recurring subscriptions may automatically renew at the billing interval and price disclosed before purchase unless they are cancelled.
The 30-day money-back guarantee applies to the initial eligible paid subscription purchase. Refund requests for renewal transactions are handled according to applicable law, the terms disclosed with the purchase, and the applicable payment provider's policies.
5. Technical Problems
If a paid Premium QR Codes feature does not materially operate as described, please contact us so that we can investigate and attempt to resolve the problem.
If a material technical problem cannot reasonably be resolved, a refund may be provided where appropriate under this policy, the applicable payment provider's policies, or applicable consumer-protection law.
6. Fraud, Abuse, and Misuse
To the extent permitted by law, a refund under our voluntary 30-day guarantee may be declined where there is evidence of fraud, refund abuse, chargeback abuse, material misuse of the Services, or attempts to obtain repeated refunds through multiple accounts or transactions.
This section does not restrict statutory rights that cannot legally be excluded or limited.
7. How to Request a Refund
If your purchase was processed by Paddle, you may request billing or refund assistance through the support options provided with your Paddle transaction or through Paddle's buyer-support service.
You may also contact Premium QR Codes at [email protected] for product support or assistance with a refund request.
Please use the email address associated with your purchase and provide sufficient transaction information to identify the purchase. Do not send full payment-card details by email.
8. Refund Processing
For purchases processed by Paddle, approved refunds are processed through Paddle.
The time required for a refund to appear may depend on the original payment method, financial institution, payment network, and transaction status.
9. What Happens After a Refund
When a paid transaction is refunded, access to the corresponding paid subscription, premium features, storage allowance, hosted services, or other paid entitlements may end or be downgraded to the applicable free plan.
You should retain or export copies of content you need before paid access ends where an export option is available.
Previously downloaded static QR codes or files may continue to exist outside our systems. Dynamic QR codes, hosted files, short links, and other managed destinations may depend on an active account or service entitlement and may stop operating when that entitlement ends.
10. Consumer Rights
Nothing in this Refund Policy excludes, restricts, or replaces consumer rights that cannot legally be waived.
Depending on your country or region, you may have additional statutory cancellation, withdrawal, refund, conformity, or warranty rights. Where mandatory law provides greater protection than this policy, those mandatory rights apply.
11. Billing Disputes
If you believe a charge is incorrect or experience a billing problem, please contact the applicable payment provider or Premium QR Codes so that the transaction can be investigated.
A chargeback or payment dispute may result in temporary restriction of the associated paid entitlement while the transaction is investigated.
12. Changes to This Policy
We may update this Refund Policy to reflect changes in our Services, payment arrangements, applicable law, or business practices.
Updates will be reflected by changing the revision date displayed on this page, with additional notice where required by law.
13. Contact
Premium QR Codes
Website:
premiumqrcodes.com
Email:
[email protected]